1. Na ovoj stranici se ne vrši online prodaja
Putem mfc.ba nije moguće kupiti nekretninu niti izvršiti bilo kakvo plaćanje. Stranica služi za informisanje i kontakt. Ne postoji korpa, naplata karticom ni online ugovaranje. Zbog toga ovdje ne postoji „politika povrata" kakvu imaju internet prodavnice.
Ovaj dokument objašnjava kako u praksi teče rezervacija stana i pod kojim uslovima se uplaćeni iznos vraća.
2. Kako nastaje rezervacija
- Odabirete stan i kontaktirate naš prodajni tim (telefonom, e-mailom ili preko forme na stranici).
- Dogovaramo uslove i potpisujemo sporazum o rezervaciji, koji sadrži: oznaku i opis stana, cijenu, iznos rezervacije, rok trajanja rezervacije, te uslove pod kojima se iznos vraća ili zadržava.
- Rezervacija proizvodi pravno dejstvo tek od potpisivanja tog sporazuma i evidentiranja uplate. Označavanje stana kao „rezervisan" na internet stranici je samo informacija o stanju prodaje, a ne pravni akt.
3. Povrat uplaćenog iznosa
Uslovi povrata utvrđuju se sporazumom o rezervaciji koji potpisujete — molimo vas da ga pažljivo pročitate prije potpisivanja i prije uplate, posebno odredbe o roku rezervacije i o tome u kojim slučajevima se iznos vraća, a u kojima zadržava.
Po pravilu, uplaćeni iznos rezervacije ne vraća se ako od kupovine odustanete vi, ili ako u dogovorenom roku ne pripremite uslove za potpisivanje ugovora o kupoprodaji. Razlog je taj što je stan za vrijeme trajanja rezervacije povučen iz prodaje i nije bio nuđen drugim zainteresovanim kupcima. Tačan domašaj te odredbe, kao i eventualni izuzeci, utvrđuju se sporazumom o rezervaciji.
Nezavisno od sporazuma, uplaćeni iznos vam vraćamo u cijelosti ako:
- odustanemo od prodaje stana koji ste rezervisali;
- stan ne može biti prodan iz razloga na našoj strani (npr. izmjena projekta koja bitno mijenja predmet sporazuma);
- je uplata izvršena greškom ili u iznosu većem od ugovorenog.
Povrat vršimo na račun sa kojeg je uplata izvršena, u roku dogovorenom sporazumom, a najkasnije u roku od 30 dana od nastanka osnova za povrat.
4. Ugovor o kupoprodaji
Ugovor o kupoprodaji nekretnine u Bosni i Hercegovini zaključuje se u formi notarski obrađene isprave. Do notarske obrade ne postoji obaveza prenosa vlasništva, bez obzira na prethodne dogovore ili uplate rezervacije.
5. Prava potrošača
Ako u odnosu sa nama nastupate kao potrošač, pripadaju vam prava po Zakonu o zaštiti potrošača u Bosni i Hercegovini, uključujući pravo na jasne i istinite informacije prije zaključenja ugovora i pravo na prigovor. Ova pravila se primjenjuju bez obzira na sadržaj ovog dokumenta.
6. Prigovori i reklamacije
Prigovor možete uputiti pisanim putem na info@mfc.ba ili poštom na adresu Hrasnička cesta 3, 71210 Ilidža, Sarajevo. Na prigovor odgovaramo pisanim putem u roku od 15 dana od dana prijema.
7. Kontakt prodajnog tima
+387 60 3323 400 · sales@mfc.ba
1. There is no online sale on this site
It is not possible to buy a property or make any payment through mfc.ba. The site exists to inform and to put you in contact with us. There is no cart, no card payment and no online contracting. For that reason there is no "refund policy" of the kind an online shop has.
This document explains how a reservation actually works and on what terms an amount paid is refunded.
2. How a reservation is created
- You choose an apartment and contact our sales team (by phone, e-mail or the form on this site).
- We agree the terms and sign a reservation agreement setting out: the identification and description of the apartment, the price, the reservation amount, the reservation period, and the conditions under which the amount is refunded or retained.
- The reservation takes legal effect only from the signing of that agreement and the recording of the payment. Marking an apartment as "reserved" on the website is only information about the state of sales, not a legal act.
3. Refund of the amount paid
Refund conditions are set out in the reservation agreement you sign — please read it carefully before signing and before paying, in particular the provisions on the reservation period and on when the amount is refunded and when it is retained.
As a rule, the reservation amount is not refunded if you withdraw from the purchase, or if you do not put in place the conditions for signing the purchase contract within the agreed period. The reason is that during the reservation the apartment is withdrawn from sale and is not offered to other interested buyers. The exact scope of that provision, and any exceptions, are set out in the reservation agreement.
Regardless of the agreement, we refund the amount in full if:
- we withdraw from selling the apartment you reserved;
- the apartment cannot be sold for reasons on our side (e.g. a design change that materially alters the subject of the agreement);
- the payment was made in error or in an amount exceeding the agreed one.
We refund to the account the payment came from, within the period agreed in the agreement and in any case no later than 30 days from the date the ground for refund arises.
4. The purchase contract
A contract for the sale of real estate in Bosnia and Herzegovina is concluded in the form of a notarially processed deed. Until notarial processing there is no obligation to transfer ownership, regardless of prior arrangements or reservation payments.
5. Consumer rights
Where you act as a consumer in your dealings with us, you have the rights granted by the Consumer Protection Act of Bosnia and Herzegovina, including the right to clear and truthful information before concluding a contract and the right to complain. These rules apply regardless of the content of this document.
6. Complaints
You may complain in writing to info@mfc.ba or by post to Hrasnička cesta 3, 71210 Ilidža, Sarajevo. We reply in writing within 15 days of receipt.
7. Sales team contact
+387 60 3323 400 · sales@mfc.ba